Report: Xbox 360 Failure Rate Reaches 54%

[Midnite]

Report: Xbox 360 Failure Rate Reaches 54%
New survey says Microsoft's Red Ring of Death contines to rise.

Console failure rate

Xbox 360 ? 54.2%
Playstation 3 ? 10.6%
Wii ? 6.8%

Percentage of console owners who suffered a second hardware failure after the original repair.

Xbox 360 ? 41.2%
Playstation 3 ? 14.7%
Wii ? 11%

Percentage of people who rate their customer service experience "very helpful"

Nintendo ? 56.1%
Sony ? 51.1%
Microsoft ? 37.7%

Percentage of respondents whose friends have had console hardware failures.

Xbox 360 ? 69.9%
Playstation 3 ? 12.4%
Wii ? 6%

Microsoft doesn't care anymore?

[BWPS]

Wow. I knew it was bad but I didn't know it was that bad.

[MJB]

I have a friend who owns 2 360's. He bought another 1 to play while he sends the other to get repaired.

He was getting a RROD so often he decided to buy a second console so he wouldn't have to do without games for the 4 week turnaround time.

[Talavar]

This study isn't exactly scientific though - it's done by a gaming magazine with a small sample size taken from a skewed population (namely, the regular readers of a gaming magazine). 

The 360 definitely has issues, but I can't fault Microsoft's customer service - my own just RROD'd after 4 years, and Microsoft replaced it for free, including shipping costs, within a week.

[primus]

I sadly have red ringed twice, but sill I love the console, wouldn't trade it for the world.  At least Microsoft fixes it free of charge

[TheMarvell]

I'm not surprised. Within the first 6 months of buying my first 360 back in September of 07, I've gone through 3 of them. The 4th one I'm on now that I got back in March of 08 has worked like a charm since, but it was such a dreadful pain getting there, and I've been paranoid ever since. But all of them had different issues:

-1st one I had stopped reading discs
-2nd one had A/V issues. Nothing would load onto my TV screen until I booted the machine 4 or 5 times
-3rd one RRoD'd right out of the box, brand new
-4th one still going strong (knock on wood).

I love the 360, it has some fantastic games, but the failure rate is absolutely abysmal. Had I known this would happen, I'd seriously consider getting a PS3 instead.

[Talavar]

An interesting part of the survey not quoted above - of those who've had a console hardware failure on the 360, less than 4% of them wouldn't buy another Xbox.
http://blog.seattlepi.com/microsoft/archives/176741.asp